Error Codes

​

Error Code Reference

​

Error Response Format

{
  "code": 10005,
  "message": "Missing required parameter"
}

​

Common Error Scenarios

​

Authentication Errors

• 10014: Check that your time parameter is within 5 minutes of the current time
• 20001: Verify your email, password, and signature calculation (md5(md5(password) + time))
• 10007: Ensure you have an active Basic or Premium subscription

​

Token Errors

• 10010, 10011, 10012: Your access token is invalid or expired. Request a new token from the Authorization endpoint
• Tokens expire after 1 hour (3600 seconds)

​

Rate Limiting

• 10009: You’ve exceeded the rate limit for the endpoint. Wait before retrying:
  • Authentication: 12 seconds minimum between attempts
  • List Vehicles: 6 seconds minimum between requests
  • Track: 10 seconds minimum between requests
  • Playback: 12 seconds minimum between requests

​

Permission Errors

• 10007: Upgrade to Basic or Premium plan to access the API
• 10013: Verify that all IMEIs in your request belong to your account